Cancellation and Returns Policy

Cancellation and Returns Policy

 1.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations, or the following goods which are exempt from the right to cancel. 

1.2 Any items which have been custom made or personalized

1.3 You can cancel your order at any time up to 14 days after the date of order. To do this, please e-mail or write to us. We are unable to accept cancellations by phone. Please refer to point 5.1 for items exempt from this term.

 1.4 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

 1.5 If you cancel after the goods have been delivered, you must return the goods within 14 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

 1.6 You may properly examine the goods for 7 days as you would do had you visited our showroom, however you may not return any goods that have been installed or used unless they are faulty. For exempt goods please see point 1.2

 1.7 We will refund the cost of the goods paid to us by you. Please note returned goods will carry a restocking and handling fee.

 1.8 We reserve the right not to replace any item that has been used, as we will deem this acceptance of the goods.

 1.9 We will not be held liable for any professional trades persons fees due to late, damaged or lost deliveries.

 1.10 We are not liable for any loss earnings due to late, incorrect or lost deliveries.

 1.11 We reserve the right to refuse replacements on any damaged items reported to us outside of two working days. 

This cancellation policy does not affect your legal